Definition
The AMF is the financial markets regulator in Quebec, including mortgage brokers (mutual fund dealers, insurance brokers and mortgage brokers). Any consumer can file a complaint free of charge.
Common complaint grounds: - Broker who signed an exclusive mandate without clearly explaining it - Fees not disclosed before signing - False information about loan conditions - Undisclosed conflict of interest (broker submitting to a lender paying undisclosed commissions) - Poor management of confidential client documents
Procedure: 1. Try to resolve the issue directly with the broker or their firm 2. If unsuccessful, file a complaint with the AMF (online form or by mail) 3. The AMF can investigate, impose conditions, suspend or revoke a license 4. The AMF can also issue repayment orders in certain cases
The AMF Consumer Assistance Centre also answers general questions about financial products.